Shipping & Returns

 

Returns & Exchanges

Conditions

  • Item(s) must be returned within 30 days of delivery.
  • Item(s) must be in their original condition: unworn, unsoiled, unwashed, and in their original packaging. If this is not the case, the item(s) will not be accepted.
  • All exchanges are final and cannot be returned for a refund or further exchange.
  • We do not accept returns or exchanges on items marked as 'Final Sale', unless deemed faulty.
  • Returns or exchanges will not be accepted on wholesale or corporate orders.

How to Return or Exchange

Customers in the US & Canada

  • Please lodge your return or exchange by contacting us.
  • Head Gear does not cover the cost of return postage for refunds or exchanges. For customers in the US, it is a fixed cost of USD $10. For those in Canada, it is USD $14.00.
  • The cost to send your new item in an exchange will be covered by Head Gear.

Customers in All Other Regions

  • Contact us and notify us of your order number and intended return or exchange.
  • We will provide you with a returns & exchange form to fill out. This will enable us to process your request promptly.
  • You will need to send us the item(s) and the completed returns & exchange form.
  • We recommend sending your return or exchange using a recorded service and holding onto your tracking number. Head Gear cannot be held responsible for items lost in transit.

Note: Head Gear does not cover the cost of return postage or insurance for refund or exchange requests. We cannot be held liable for garments that are lost or damaged in the return process. However, the cost to send your new item in an exchange will be covered by Head Gear.

Refunds

  • A full refund will be credited back to your original payment method once we receive your parcel.
  • Please allow 2-5 business days for your account to be credited after processing.
  • Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times.

PLEASE NOTE:

  • Due to hygiene reasons, we are not accepting returns or exchanges on items that cover the face and mouth as noted on the relevant product pages.
  • Items marked 'Final Sale' or 'Summer Sale' cannot be returned or exchanged, unless deemed faulty.
  • All sale items are final sale unless otherwise noted. No returns or exchanges can be issued.
  • All custom items are final sale. No returns or exchanges can be issued.
  • International returns and exchanges may be subject to additional shipping and handling fees.

Any Questions?

If you have questions about returns or exchanges, please contact us.